Category: Technology

All the latest news and updates from the Graftman team

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Over the last few years, as smartphones and tablets have become ubiquitous, more and more of us now browse the web using these devices rather than solely with our desktop and laptop computers.

This shift towards mobile browsing has meant that companies and organisations have been keen to optimise their websites to function and display smoothly across various screen sizes to reach the largest audience possible. It is now no longer necessary to redirect users to a separate mobile website, when a single site is adequate across all platforms.

Web developers must now keep in mind these requirements when producing sites for clients. A number of techniques are utilised to this end, including allocating sections of a website to take up a percentage of the display, rather than being fixed a width in pixels.

The various components of a site can also be shifted around: for example, a group of images that might be displayed horizontally on a PC screen, would be displayed vertically on a smartphone. A site’s layout between devices changes, but the actual content remains the same.

As responsive design increasingly becomes the standard for online business, not implementing it means falling behind your competitors in e-commerce. But responsive design also has benefits for internal users, keeping your staff managed and connected to you through mobile devices.

Company representatives can be assigned work, manage their own workload and communicate with other staff either at home or out on the job, through clear, easy to navigate interfaces. The benefit of using a responsive web-based interface is that devices no more expensive or uncommon than a regular consumer smartphone or tablet are required.

A good responsive interface for staff can provide a wide range of useful features, including:

  • Uploading of documents and photos
  • Searching of records
  • Timekeeping and appointment making
  • Access to online manuals and help guides
  • Internal messaging and announcements
  • Alerts relating to Service Level Agreements (SLA’s)

Graftman is a case management system with a fully responsive web-based interface, improve your businesses productivity and versatility by getting in touch with us today.

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Bulk SMS are often used in mass-marketing and brand relations with existing customers, but they are also increasingly sent by businesses to communicate with staff on the move.

Text messages have advantages over email and internal messaging: They are able to be sent directly to a user without any need for them to log into an email or messaging service, and there is less need to rely on 3G or wifi coverage. Pair this with the cost of sending SMS dropping dramatically in recent years, and it starts to look like good business sense.

Text messages can be sent to large numbers of staff to alert them to important company news or changes in practice. But targeted messages to a specific staff member can be triggered by pre-determined criteria to increase productivity. For example, a courier in a specified postcode could be alerted to jobs in their vicinity and accept or decline by replying to an automated text. This text would be used by the system to monitor which jobs needed to be filled.

Automating SMS is an excellent way to assist in the meeting of Service Level Agreement obligations. SMS messages can be triggered by SLA criteria, but can also be used themselves to trigger changes in case statuses. For example, a text indicating a completed job would move a case on to it’s next phase following SLA requirements.

The simplicity and ubiquity of text messages means that even the least tech-savvy employee can be linked to your IT systems with minimal training and without the need for them to download any software or even connect to a cloud-based service.

Graftman utilises automated SMS to communicate with staff and trigger system events. Get in touch to automate and optimise your case management, whatever your business needs.

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The creation and storage of digital documents in business has become ubiquitous in recent years. Any documents not created digitally are eventually scanned and stored that way. Filing cabinets and boxes of folders feature less and less in our work lives as time goes on. This is good for business efficiency and also more environmentally friendly than traditional paper records. But are you storing your files and records in the most effective and easily accessible manner?

One solution is cloud-based document management. Cloud computing is a way of working that utilises online services and applications. These are available to users on demand via the internet, rather than having to use a specific software package or database accessible only from certain computers. This means that users can log in anywhere via a web-based interface, rather than having to be present in one location – connecting to an office network, for example.

Cloud-based document management is particularly attractive to small and medium-sized businesses that may not have the resources to invest in storing data and setting up networks on-site for their document needs. As the cost of server space falls, and online security becomes ever more sophisticated, cloud-based solutions are increasingly seen as an affordable and safe alternative.

Cloud-based services are typically charged per month or year, and the cost depends on the amount of storage space you require for your business needs. The more documents you need to save in the cloud, the more you pay. It is important therefore to make sure you have sufficient storage, without paying over the odds for server space you’re not using.

Graftman is a cloud-based case management software solution that features easy to use, powerful document uploading and storage features. Documents and photos can be uploaded to the cloud using the document manager section. These files are associated with a specific case, and a log shows exactly when they were uploaded and who by. Every case has its relevant files listed on its own page, and they can be viewed by any staff member that you have granted access.

Graftman is secure a secure software solution, and documents will only be viewable to those staff you decide on, not to anybody else. Different levels of access can be allocated to users depending on their roles and responsibilities. A responsive interface means that documents can be uploaded or viewed on the move, from tablets or smart phones, as well as desktop computers.

If you’re looking for a secure, cloud-based case management system with excellent document management features, get in touch today.